All different Buyer Service Factors shall be open between 7am-9am. All shall be closed on Wednesday and Sunday.
“To assist the Authorities’s recommendation to remain at house and keep away from non-essential journeys, we urge clients to solely go to Buyer Service Factors the place completely essential. As a reminder, we will additionally redeliver your merchandise(s) free of charge,” defined Royal Mail.
Longer retention durations in Buyer Service Factors are additionally being applied.
The retention interval is being prolonged to 30 calendar days from Monday 6 April earlier than gadgets are returned to sender.
This is applicable to the next:
– Objects we’ve left a ‘One thing for You’ card
– which have a ‘Surcharge to Pay’
– Objects which have a ‘Customs Cost to Pay’
– Native Acquire gadgets the place the parcel is addressed to the Buyer Service Level.